The NexGen UseCase on


A healthcare solutions company specializing in integrated care models aims to streamline care coordination for chronic medical conditions. The challenge is to develop a unified digital healthcare network that is efficient, scalable, and secure, enhancing care coordination and data management across various healthcare systems.

Identified Issues:

  • Integration of Healthcare Systems: Seamless integration of diverse healthcare systems is required, where MuleSoft can be leveraged to create an interconnected network.
  • Centralized Data Management: There's a need for centralized data storage and management to facilitate effective care coordination. Implementing DataCloud can address this need.
  • Advanced Data Analytics: AI-driven analytics are essential to predict patient outcomes and optimize care pathways.

Impact and Loss:

  • Inefficient Care Coordination: Current care models lead to inefficiencies, long wait times, and higher healthcare costs.
  • Underutilization of Data: Lack of a centralized data system hinders effective care planning and decision-making.
  • Delays in Patient Care: Extended wait times for care can lead to worsening patient conditions.

Resolution Plan

System Integration using MuleSoft

Implement MuleSoft to integrate various healthcare systems, ensuring effective communication and data sharing.

Unification of Data with DataCloud

Use DataCloud for centralized patient information management, enabling efficient access and management.

Advanced Analytics with AI

Employ AI tools for predictive health management and analytics to enhance decision-making in patient care.

E-Referral Service Enhancement:

Develop a robust e-referral system for quick and secure referral processes.

User Journey

User Journey of the UseCase


Customer Gained Outcomes

Improved Care Coordination

Enhanced integration leads to better coordinated and timely care, significantly reducing wait times.

Data-Driven Healthcare Delivery

Centralised and AI-analysed patient data enables improved decision-making and care efficiency.

Cost-Effective Healthcare Management

The integrated approach reduces unnecessary procedures, leading to cost savings.

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