Transaction Monitoring with Integrated KYC

Financial institutions face a critical gap in efficiently managing suspicious transactions and adhering to KYC (Know Your Customer) protocols. This project proposes an integrated solution that streamlines KYT (Know Your Transaction) activities with comprehensive transaction monitoring.

Enhancing CRM Capabilities

Despite utilizing Salesforce alongside automation and chatbot functionalities, a critical gap exists in this organization's customer relationship management (CRM) strategy. The inability to effectively analyze customer conversations across various touchpoints (voice, email) hinders their ability to gain a comprehensive understanding of customer needs, emotions, and inquiries. This ultimately limits their potential for building stronger customer relationships.

Retention and Loyalty Management in E-Commerce

E-commerce and retail businesses often find it more costly to acquire new customers than to retain existing ones. A significant challenge lies in building robust customer loyalty and minimizing churn.

Supply Chain Management - Streamlining Operations

A consumer electronics hardware manufacturing company faced challenges in its supply chain operations, primarily due to inadequate demand forecasting and poor integration of data systems.

Customer Returns

A retail business is experiencing challenges with its customer returns process. While the industry standard return rate is 14.5%, this business is facing a slightly higher return rate of around 16%, leading to increased operational costs and impacting customer satisfaction.