How We Built a ServiceNow Connector for Salesforce with MuleSoft
We built a ServiceNow connector for Salesforce in days, not months. Generated with MuleSoft Connector Builder, delivered on hapie.ai, security review passed.
Click to view more ->Tools generate; HAPIE delivers governed software with an audit trail.
AI-accelerated enterprise delivery · Salesforce · MuleSoft · Data 360
NexGen delivers Salesforce, MuleSoft and Data 360 programmes as fixed, milestone-priced outcomes. HAPIE, the delivery platform we built, does the heavy drafting and execution. Every phase is designed to pass a human approval gate, signed off by a named architect, and your auditors get the full evidence trail.
Approved at gate · architect-owned
Approved at gate · provenance recorded
Reviewed and merged in your own Azure DevOps
Against the pre-agreed bar — with its evidence file
Append-only audit trail
Loved by 100,00+ big and small brands around the worlds






hese numbers are the industry's, not ours. They are why NexGen delivers differently: the expensive part of software is not writing code. It is proving that what shipped is what was agreed.
Bring one bounded scope. We agree the outcome, the acceptance bar and the evidence before work starts, and you measure the difference in your own pilot instead of taking it from our slides.
"How do I get AI-era speed without losing control of my estate?"
Delivery built to pass human approval gates, with data residency options: a self-hosted speech-to-text option keeps meeting audio inside your own environment. And a standing exit: your data exports freely, any time.
Why do I only find out at UAT?
Evidence generated by the delivery itself: SLA-tracked approval gates, live per-story cost and merged-PR tracking, and a straight line from the ask to the shipped pull request. Governance you can show, not assert.
"Where did this requirement come from, and who approved it?"
BRD/SDD-class artifacts generated from your own templates and standards, each carrying provenance from conversation to document. Decision chains a review board can actually follow, kept current as a by-product of delivery.
"How do we move the legacy estate without betting the year on it?"
Parity-verified migration delivered as bounded milestone outcomes, governed sprints landing in your own tooling, and architecture-led Data 360 implementation for the activation that stalled after the licence landed.
We co-deliver through HAPIE under their SOW: their client, their paper, their margin. Your incumbent keeps the relationship, and every workstream gains the gates, the evidence and the audit trail.
NexGen delivers through HAPIE: "governed agentic delivery for SIs and enterprise delivery teams — from conversation to auditable artifact." Acceleration comes from the platform. Accountability stays with named people.
Bring the intent: workshops, priorities, decisions. Accept business outcomes at milestones.
You, the client stakeholders
Own the recommendation and the acceptance bar. Review, validate and approve at every gate. Accountable for what ships.
NexGen architects & reviewers
Runs the governed lifecycle: drafts artifacts with provenance, routes work through gates by design, keeps the audit trail.
HAPIE, the platform
Consume the evidence trail (documents, approvals, provenance) for assurance. It's built for them, not hidden from them.
Your risk & audit teams
Named case studies are published with client consent. Until each one clears, we show the artifacts, and we'll happily walk you through a governed sprint end to end.
Real-time synchronisation of records, incidents and workflows between ServiceNow and Salesforce. Discovery specs drafted through HAPIE, connector code generated with MuleSoft Connector Builder, then packaged, deployed and validated as a managed package, with human judgement gates at every phase.
Discovery: API specifications and use cases drafted through HAPIE
Build: connector code generated with MuleSoft Connector Builder, compiled to a deployable artifact
Ship: assembled, packaged and validated as a managed package
Human approval gates at every phase. The build log is public.
Pattern · Integration
Pattern · Delivery
Pattern · Data 360
Lock-in is your enemy, and ours. Leaving is a download, not a divorce.
Not slideware. Artifacts, in your environment, your tooling, your repos. If we walked away tomorrow, everything of value would already be yours.

NexGen Architects designs and delivers Salesforce, Agentforce, MuleSoft, Data 360 and legacy-modernisation work for enterprises and the delivery teams that serve them. We sell outcomes and assurance, not hours.
[1]Architecture first
[2]Governed, verifiable delivery.

We built a ServiceNow connector for Salesforce in days, not months. Generated with MuleSoft Connector Builder, delivered on hapie.ai, security review passed.
Click to view more ->
Customers are shopping through AI conversations instead of browsing websites. Learn what agentic commerce changes for retail operations, merchandising, and fulfilment.
Click to view more ->.jpg)
Learn how Agentforce Voice resolves fee reversals and fund transfers automatically while keeping humans available for complex cases.
Click to view more ->We'll show you the milestone plan: a named outcome, its milestones, the acceptance bar for each, and the evidence that ships with them.
Talk to us
The architecture-led delivery firm that ships governed, verifiable
outcomes.London, United Kingdom
What we do
Built by NexGen Architects, the delivery firm behind it.
© 2026 NexGen Architects. All rights reserved.
London, United Kingdom
Evidence over adjectives, since day one.